Privacy Policy

Last updated: January 2025

1. Introduction

UK Legal Docs ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your information when you use our website and document generation service at uklegaldocs.co.uk (the "Service").

We are the data controller responsible for your personal data. This privacy policy is issued on behalf of UK Legal Docs.

2. Information We Collect

We collect and process the following types of personal data:

2.1 Information You Provide

• Business information: Business name, website URL, email address, and physical address that you enter into our questionnaire to generate your legal documents.
• Contact information: Email address if you contact us for support.
• Payment information: When you purchase our service, payment is processed by Stripe. We do not store your full card details on our servers.

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, time zone setting, operating system.
• Usage data: Information about how you use our website and Service.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our Service: Generating your customised legal documents based on the information you provide.
• To process payments: Handling transactions through our payment processor.
• To communicate with you: Responding to enquiries and providing customer support.
• To improve our Service: Analysing usage patterns to enhance user experience.
• To comply with legal obligations: Meeting our regulatory and legal requirements.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you (providing the document generation service).
• Legitimate interests: Processing necessary for our legitimate business interests (improving our Service, fraud prevention).
• Legal obligation: Processing necessary to comply with legal requirements.
• Consent: Where you have given explicit consent (e.g., marketing communications).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Document generation data: The information you enter into our questionnaire is processed client-side in your browser and is not stored on our servers after your session ends.
• Payment records: Retained for 7 years to comply with UK tax and accounting requirements.
• Support correspondence: Retained for 2 years after the last communication.

6. Data Sharing

We may share your personal data with:

• Payment processors: Stripe processes payments on our behalf.
• Hosting providers: Our website is hosted on secure cloud infrastructure.
• Legal and regulatory authorities: When required by law or to protect our legal rights.

We do not sell your personal data to third parties.

7. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate personal data.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restrict processing: Request limitation of how we use your data.
• Right to data portability: Request transfer of your data in a machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@uklegaldocs.co.uk.

9. Cookies

Our website uses essential cookies required for the Service to function. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data in transit
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments
• Access controls and authentication measures

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

For any questions about this privacy policy or our data practices, please contact us:

Email: privacy@uklegaldocs.co.uk
Address: UK Legal Docs, [Your Business Address]